customer satisfaction
Obsługa klienta

What is NPS? Net Promoter Score Explained

Have you ever made a purchase or used a service and then been asked how much you would recommend a given company to your friends? That question is called the net promoter score (NPS). In today’s post, you’ll learn what NPS is and why it’s important.

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crm w obsłudze klienta
Obsługa klienta

CRM for Customer Service – How to improve?

A CRM makes your customer service team faster, more consistent, and better equipped to build the kind of relationships that drive retention. The best CRM for your support team is the one your team will actually use — start with a trial and test it under real conditions.

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